The Brief
Wakala is the Swahili term for agent, and most commonly used in Tanzania. Mobile network operators and banks often use wakalas as an extension of their field force. A majority of them are foot solders, often working in busy cities and towns, doing various tasks like SIM registration, mobile money and airtime vending.

While a number electronic registration tools have been developed in recent years, our research showed few were really efficient, and the user experience was wanting. These pain points presented an opportunity for improvement - or perhaps a totally new direction.

This concept seeks to answer a key question. How might we design a product that is dedicated to this special user. A product that is built for and with the wakala, from the ground up?

my Approach
We had a small window to pitch this idea which meant efficient use of time without skipping key steps of the product design process. I spent a bulk of the time on user research, and then combined user flows with initial set of low fidelity wireframes.